Frequently Asked questions

We endevour to get your Spinaleze to you as soon as possible.

All orders are processed within 24 hours.

Please Note: Due to Covid-19 restrictions in Sydney deliveries may be affected and Spinaleze apologises in advance.

If you have any questions about the status , please feel free to contact support on: 1300 886 345 OR email us on

Q1. Do you sleep 90% or more of the time on your back? The Low Profile Pillow
Q2. Are you under 1.8m (6 feet)? The Medium Profile Pillow. This is the pillow that suits most people
Q3. Are you over 1.8m (6 feet)? Do you have Broad Shoulders? The High Profile Pillow
Q3. Do you sleep on your stomach? If so, we believe this is the worst position and can cause neck pain. We strongly recommend you try to sleep on your side (best) or back instead with a Spinaleze pillow.
Q4. Why the Spinaleze™ Children’s Profile Pillow? Is for children aged 5 to 15 years regardless of side or back sleeping position.
It’s important to align and support the neck at an early age, which may help dictate the alignment of the spine.

Online: The easiest and quickest way to pay is via the credit card payment facility on our fully secure website.

We now offer Zip Pay and Afterpay . Own it now and pay later

Call Centre: Please have your credit card details ready before calling. If you want to speak with someone first and purchase a pillow over the phone, call 1300 886 345 Monday to Friday 8.30am - 5.00pm . Most calls are answered very quickly, but if it is a particularly busy time they may take your details and call you back so you are not left on hold for too long. A far better option for you is to simply email us on

Cheque/Money Order: You can send a Cheque or money order in the name of Spinaleze and mail it to: Quadrant Court, Suite 4, 197 Military Road, Neutral Bay NSW 2089 in the name of Spinaleze and we will send you a pillow as soon as it has cleared.

The Australian made Spinaleze pillows contain Ultrafresh, which is anti microbial, anti bacterial, So there is no need to wash the pillow, If there is a spill you may use a damp cloth and then just air it in the cool shade.

The 100% cotton pillowcase can be removed and washed as often as you wish.

Yes, all Spinaleze pillows fit in a standard pillow case . Your Spinaleze pillow will come in a hygienic Authentic Unique 100% cotton cover & and you can purchase more on our website.

The measurements of each pillow are as follows:

Low Profile: 55cm x 36cm x height 10cm (front) – 11.5cm (rear)

Medium Profile: 55cm x 36cm x height 12.5cm (front) – 14cm (rear)

High Profile: 55cm x 36cm x height 15cm (front) – 16.5cm (rear)

If you are in Sydney, you can come into our Sleep Clinic to try it out.

Make sure you bring in your old pillow, so you can see the difference.

Suite 4/197 Military Rd Neutral Bay NSW 2089, Monday to Saturday 11.30am - 4.30pm

If you have any further questions we will be happy to help you.

Please contact our customer service centre on
or call in business hours on 1300 886 345

Spinaleze 100 Night Comfort Promise is designed to give you complete peace of mind when
purchasing a new mattress On-Line.

We realise that you are not instore lying on a
mattress and this gives you 100% confidence that you will LOVE your Spinaleze
Mattress as much as we do.

Please read our Terms and Conditions to learn more.