Warranty & Returns
Spinaleze cares about our valued customers.
We are passionate and dedicated to manufacturing our products to the highest quality exclusively in Australia.
We are continuously researching, prototyping, innovating and leading the field in Spinal Support products with a special emphasis on luxurious comfort.
You are welcome to email us at firstname.lastname@example.org if you can’t find the answers to your questions on our website, we will do our utmost to resolve your queries in a timely manner.
Customers that have been using non-supportive Spinal products may find it takes some time for their spine to adjust into alignment when first using Spinaleze products. It also is important to note if symptoms persist then please seek medical advice.
Spinaleze offers a 12-month warranty from our Manufacturers if the product is found to have a manufacturing fault, in such cases please email us with your invoice or order number so we can rectify this as soon as possible.
In the case of damage during delivery, please email us within 12 hours of receiving the product.
“wear and tear” over time is not considered to be a defect.
Given the health sensitive nature of our products and the current COVID-19 pandemic, we cannot accept returns of used and/or opened products
Products that are unopened, completely sealed and airtight with the packaging in its original condition and accompanied by a valid order number / receipt may be returned within 7 days from receiving delivery.
Note: the cost of return postage is to be covered by the purchaser.
The return formmust be completed and returned with your item(s) in order to be processed.
31 Heathcote Road
Moorebank NSW 2170